TNSA Legal Center
Policies, terms, and compliance information for TNSA. Browse categories or jump to a specific topic.
TNSA Model Complaints
Report issues, violations, or concerns with TNSA AI models and services. All complaints are reviewed and addressed according to our response timeline.
Emergency Issues
For safety, security, or legal violations requiring immediate attention
Complaint Process Overview
Understanding how we handle and resolve complaints
1
Submit
Complete the complaint form with detailed information
2
Review
Initial review and acknowledgment within 24 hours
3
Investigate
Thorough investigation with regular status updates
4
Resolve
Resolution and follow-up within 15-30 business days
Response Timeline
Critical Issues: 2 hours
High Priority: 24 hours
Medium Priority: 48 hours
Low Priority: 5 business days
Covered Models & Services
All TNSA AI models and services are covered by our complaint system
Language Models
- • NGen3 OpenWeight Models
- • NGen3.9 (API & GensChat)
- • NGen2 OpenWeight
- • NGen Realtime
Image Generation
- • IGen 1 Nano (API)
- • IGen 1 Nano (GensChat)
Other Services
- • Stellar v2 Advanced Models
- • TNSA OpenDatasets